Legal
Privacy Policy (POPIA)
This policy explains how Mzansi Stream collects, uses and protects personal information under the Protection of Personal Information Act 4 of 2013 (POPIA). It applies to every visitor of iptvmzansi.com and every Mzansi Stream subscriber.
⚠️ This page contains placeholders marked TO_FILL_BY_OWNER that must be completed by the owner / legal counsel before going live. The page is currently noindex.
Who we are
Mzansi Stream is operated by [TO_FILL_BY_OWNER: Legal entity name], registered in South Africa under CIPC number [TO_FILL_BY_OWNER]. Our registered address is [TO_FILL_BY_OWNER]. Our Information Officer is [TO_FILL_BY_OWNER: Name + email].
What personal information we collect
When you contact us on WhatsApp we collect your phone number and the content of your messages. When you order a plan we collect your email, the name on the payment instrument, and the plan you purchased.
We do not collect ID numbers, banking detail beyond the transaction reference, or biometric data.
Why we collect it
To activate and maintain your subscription, to send the M3U link and setup guide, to respond to support questions, to process payments, and to comply with applicable tax and accounting law.
How long we keep it
Payment records: 5 years (SARS retention rule). WhatsApp conversation: 12 months. Email correspondence: 24 months. After these periods data is permanently deleted from our systems.
Your rights under POPIA
You may access the information we hold on you, request correction or deletion, object to processing, and lodge a complaint with the Information Regulator (https://inforegulator.org.za).
Requests should be sent to [TO_FILL_BY_OWNER: privacy@iptvmzansi.com] — we'll respond within 30 days as required by POPIA.
Cross-border data transfer
Some of our processors (payment gateway, email provider) may be located outside South Africa. We only use providers that offer POPIA-equivalent protection.